Shipping and Delivery Policy
Effective Date: 10 April, 2025
This Shipping and Delivery Policy (“Policy”) outlines the terms and conditions related to the delivery of digital services and any physical items (if applicable) by Spectral Musical Satans Private Limited (“Company”, “we”, “us”, “our”), operating through MusicalSatans.com.
By using our services, you agree to the terms stated below.
1. Digital Services Delivery
Most of the offerings on MusicalSatans.com are digital services, including:
- PR and Media Coverage
- Music Distribution
- Social Media Promotions
- Playlist Pitching
- Branding and Design
- Content Creation
- Artist Management Services
a. Mode of Delivery
All digital services will be delivered electronically via email, cloud links (Google Drive, WeTransfer), or through client dashboards, depending on the service package.
b. Estimated Delivery Time
Each service has its own execution timeline. Typical timelines range from 3 to 21 business days, depending on the complexity and scope of the project. Delivery timelines will be clearly communicated after order confirmation.
c. Delays in Delivery
Delays may occur due to the following reasons:
- Delay in content/assets submission from the client
- Unforeseen technical issues
- Platform-related delays (Spotify, YouTube, etc.)
- Force Majeure (natural disasters, internet outage, etc.)
We will notify you promptly in case of any such delays and strive to deliver the service as soon as possible.
2. Physical Products (if applicable)
While our primary focus is on digital offerings, in case of any merchandise, event kits, or printed materials:
a. Shipping Partners
We use trusted third-party courier partners (e.g., DTDC, India Post, Blue Dart) for domestic and international shipping.
b. Shipping Timeline
Physical items are typically dispatched within 5-7 working days of order confirmation and delivered within 7-14 business days, based on location.
c. Shipping Charges
Shipping charges (if applicable) will be mentioned clearly during the checkout process. Free shipping may be offered on select items or under promotional offers.
3. Order Tracking
For physical product orders, a tracking number will be provided once the item is dispatched. For digital services, clients will be updated regularly via email or WhatsApp regarding the status of their project.
4. International Delivery
We offer international delivery for select physical items. Additional customs, duties, or taxes (if any) will be the responsibility of the buyer. For digital services, international clients are served without restriction.
5. Contact Information
For questions about shipping or delivery status:
Spectral Musical Satans Private Limited
Website: https://www.MusicalSatans.com
Email: support@musicalsatans.com
Phone: +91 7459820117
Address: Kachanar, Rajatalab, Varanasi, Uttar Pradesh, India – 221311